Mobile Solutions for Customer Self-Service
Many organizations have external-facing websites or applications that expose self-service functionality to consumers or business partners. Rather than picking up the phone or sending an e-mail, iFactr for Customer Self Service can empower these individuals to do what needs to be done without requiring additional human involvement.
For organizations that have potential functionality along these lines, the business case is often very strong, because the alternative is usually a manual process that’s extremely labor intensive. By pushing for the adoption of a self-service system, the company will realize significant savings. Mobile applications have proven themselves in many industries to significantly improve the adoption of self-service solutions.
With iFactr, your customer self-service applications can be delivered as native apps running on the device for iPhone, iPad, Android, Windows Phone, Windows Mobile, Windows XP/Vista/7 Classic-style, Windows 8 Metro-style, or running on the server as HTML5 delivered in a browser or part of a hybrid PhoneGap application.
Contact us to learn more about iFactr for Customer Self-Service.